Frequently Asked Questions

It is best to email or fax the information to our office, so we have the correct spellings of names and phone number information for the monitoring station. Email to security@reddeerlock.com.(mailto:security@reddeerlock.com)

First, you will need to contact the monitoring station at 1-855-863-5919 (tel:1-855-863-5919)and put your system on TEST. Then, arm your system in the away mode and wait for the delay to expire. At this time, simply start opening doors, walking by the motion detector, etc. Turn off the alarm when completed and contact CML. They can verify which zones were set off during the test.

We can rekey the locks to new keys instead of replacing them with new ones. This is very economical and easy to do. With our mobile units, we can accomplish this at your home or business.

Yes, padlocks can be obtained with the same keys in many different sizes. We carry several brands and most sizes in stock.

In many cases, we can repair the problem by simply cutting the vehicle key back to factory specifications. If the problem is in the cylinder, we can usually fix it rather than replace it.